Mobile healthcare, telemedicine, telehealth, BYOD

Direct-to-Consumer Telehealth

Consumers Are Avoiding the ER - But Not in Favor of Telehealth

September 4, 2018 - Hospitals and health systems are launching direct-to-consumer telehealth platforms to push people with non-acute health concerns away from the emergency department and toward virtual visits. But while new research suggests ED traffic is decreasing, consumers are instead flocking to urgent care and retail clinics. In a study of ED patterns from 2008 to 2015, researchers at...


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Partners, Teladoc Launch Direct-to-Consumer Telehealth Service

by Eric Wicklund

Partners HealthCare is joining the direct-to-consumer telehealth movement with the launch of an on-demand virtual visit service for urgent care. The Boston-based health system is partnering with Teladoc Health on Partners HealthCare On...

CVS, Teladoc Partner on Direct-to-Consumer Telehealth Service

by Eric Wicklund

The direct-to-consumer telehealth battle is heating up, with the announcement that CVS will offer round-the-clock care for non-urgent issues through its mHealth app. CVS Health’s MinuteClinic is offering video visits through its CVS...

Anthem Creates a New mHealth Resource on Members’ Mobile Devices

by Eric Wicklund

The nation’s second largest payer is giving its member access to mHealth services from their mobile devices. Anthem, which manages Blue Cross Blue Shield plans in more than a dozen states, is making its LiveHealth Online service...

How One Urgent Care Clinic Uses Telehealth to Find its Niche

by Eric Wicklund

Health systems often see direct-to-consumer telehealth as a means of competing with retail and stand-alone urgent care services.  Now one Texas-based urgent care network is using virtual care technology to carve its own niche in the...

New Mexico Health Plans Launch Phone-Based Telehealth Service

by Eric Wicklund

Some 40,000 New Mexico residents will soon have access to telehealth services through their phone. Health plans True Health New Mexico and New Mexico Health Connections have announced a partnership with MDLive that will enable members to...

Teladoc Eyes Global Telehealth Network With Advance Medical Deal

by Eric Wicklund

Teladoc is looking to expand its reach with the acquisition of a Spain-based telehealth company that will open up markets in Latin America and Asia. The New York-based direct-to-consumer telehealth giant whose specialty to date has been...

Will a Payer’s New ER Policy Give Telehealth a Boost in Texas?

by Eric Wicklund

A move by Texas’ largest health insurer to reduce unnecessary ER visits could provide a welcome boost to direct-to-consumer telehealth programs in the state. Beginning in June, Blue Cross and Blue Shield of Texas will begin...

Telehealth May Save Money, But It’s Not Yet a Necessity for Consumers

by Eric Wicklund

A typical telehealth visit can save the average consumer about $100. Now all that’s left is to convince the average consumer to take advantage of the option. That’s the take-away from research recently conducted by Regence,...

NYC Urgent Care Clinics Add mHealth to Help With Care Coordination

by Eric Wicklund

A network of urgent care clinics in New York City has added an mHealth messaging platform to give patients access to post-discharge care coordination services. Manhattan-based CityMD, which boasts more than 85 locations in the New York...

Doctors’ Protests Plague UK’s Direct-to-Consumer Telehealth Service

by Eric Wicklund

A direct-to-consumer telehealth service launched in London late last year is proving quite popular with residents – yet it’s also drawing protests from physicians who say their practices are being negatively...

Providence Targets Patient Demand With Store-and-Forward Telehealth

by Eric Wicklund

A Pacific Northwest health system has launched an on-demand mHealth app that’s designed to give consumers quick access to care for common health issues. Providence Health & Services recently rolled out the SmartExam service...

FDA Letter Challenges Opternative’s Ocular Telehealth Platform

by Eric Wicklund

Federal regulators may sanction the developer of an ocular telehealth platform over charges the company hasn’t received the necessary approvals to offer the online eye exams. In a letter dated Oct. 30, 2017 and made public this past...

Methodist Chooses Asynchronous For Direct-to-Consumer Telehealth

by Eric Wicklund

When Methodist Family Health Centers launched an asynchronous consumer-facing telehealth platform at the beginning of this year, they were more than happy to skip the video.  “It’s better for everyone,” says George...

Spectrum Health Tackles the Flu With Direct-to-Consumer Telehealth

by Eric Wicklund

With a flu epidemic in full swing, Michigan’s Spectrum Health system is using a direct-to-consumer telehealth platform to reduce the strain on local emergency departments and doctor’s offices and improve treatment options and...

NewYork-Presbyterian, Walgreen’s Announce Telehealth Collaboration

by Eric Wicklund

A New York City health system is the latest to partner with a national pharmacy chain on a telehealth program, using kiosks to provide consumers with on-demand healthcare. NewYork-Presbyterian announced this week that a kiosk is now...

Telehealth, mHealth Studies Show the Value of Proper Preparation

by Eric Wicklund

A recent study found that a mobile health platform can cause an increase in office visits and a decrease in new business. Now telehealth advocates are saying that study could actually help the industry. Conducted by researchers at the...

mHealth, Telehealth Are Making the House Call Meaningful Again

by Eric Wicklund

mHealth and telehealth have often been pitched as replacements for the in-person healthcare encounter, but some providers and payers now see mobile health as a means of improving the face-to-face visit. In many cases, they’re...

Primary Care Telemedicine Produces High Patient Satisfaction

by Thomas Beaton

A new study published in the Annals of Family Medicine found that patients who were offered primary care telemedicine during a pilot program in Pennsylvania experienced high satisfaction with the service. JeffConnect, an initiative...

Telemedicine, Remote Care May Forestall Rural Hospital Closure

by Thomas Beaton

Telemedicine and remote care programs may help rural hospitals stay open while serving a greater number of patients, according to a new report from the Texas A&M Rural and Community Health Institute. According to the researchers,...

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