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Telehealth News

NewYork-Presbyterian Expands its Telehealth Platform to Providers, Patients

The New York health system launches three telehealth services, focusing on second opinions, consults and ER care, and will debut a follow-up care platform this fall.

By Eric Wicklund

- NewYork-Presbyterian Hospital is debuting four new telehealth services, designed to serve both consumers and providers.

The NYP OnDemand platform now includes a Digital Second Opinion service, Inter-Hospital Digital Consults and a Digital Emergency and Urgent Care service, the latter offering patients at the hospital’s Lisa Perry Emergency Center a telehealth consult with a provider after an initial triage or a non-emergency consult through a smartphone app.

Sometime this fall, the hospital will add Digital Follow-Up Appointments to the mix, enabling patients to arrange follow-up care through the app or online portal from their homes.

The telehealth platform is the latest in a series of digital health initiatives for NYP, long considered one of the nation’s top mHealth-enabled systems. The six-campus health system which launched its own “innovation space” some two years ago, and now offers such services as a text-messaging platform for patients undergoing surgery (and their family and friends who want quick updates) and a mobile app – already in its third iteration – that helps users find any physician in the health system, get directions, access the health system’s Twitter feed for the latest news, get information about NYP services, and use the online payment system to pay bills.

“We like to be nimble,” Dr. Peter Fleischut, the health system’s chief innovation officer, told this past January. “We want to make it as simple as possible for patients to navigate.”

The same goes for providers.

NYP OnDemand’s Digital Second Opinion service, for example, creates an online portal through which NYP specialists from the 1,700-physician ColumbiaDoctors family practice and Weill Cornell Medicine can connect with patients around the country (and eventually globally). The service is designed to give patients further information on a recent diagnosis, while enabling the health system’s clinicians to reach out to a broad patient population.

According to NYP officials, patients accessing the service online are connected to a care coordinator who matches them to one of more than 300 physicians in 80 specialties. The patient is then issued a written second opinion, and can choose to continue treatment at NYP or go somewhere else.

Closer to home, NYP OnDemand’s Inter-Hospital Digital Consults service links patients in the health system – and their physicians – to clinical resources throughout the system, enabling real-time consults and provider-to-provider communications.

Digital Emergency and Urgent Care, meanwhile, is NYP’s answer to the overcrowded Emergency Department. Following an initial triage and screening in the ED, a patient can choose to have a video visit with a clinician in a private room specifically designed for telehealth encounters. This enables patients who don’t have to or don’t want to see a clinician in person to connect with someone who can make a diagnosis and send them on their way, while freeing up ER staff to concentrate on the most urgent cases. The service can also be accessed on a mobile app by patients at home.

NYP officials say they’ve seen enough success with their 24/7 telestroke platform, now offered at NewYork-Presbyterian/The Allen Hospital and NewYork-Presbyterian/Lower Manhattan Hospital, that they’ll soon be expanding the telehealth network to cover more services, including pediatrics, behavioral health and emergency medicine.

Dig Deeper:

Mount Sinai Turns the Patient Portal into an mHealth Tool

Army Telemedicine Pilot Targets a Familiar Pain Point: The ER


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