Patient Experience

How a virtual-first approach can boost patient, provider experience

March 13, 2024 - Four years after the COVID-19 pandemic set off a chain reaction transforming healthcare delivery in America, it has become apparent that virtual care is here to stay; however, it cannot fully replace in-person care delivery. Thus, healthcare providers are turning to hybrid care models that weave virtual and in-person care services together to meet the demand for convenient care access...


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Primary Care Offers Safe, Positive Telehealth Abortions, Patients Say

by Anuja Vaidya

Primary care settings provided safe, acceptable, and positive telehealth medication abortion experiences for patients, new research published in the Annals of Family Medicine shows. Conducted by...

How Virtual Reality Can Help Tackle ‘Scanxiety’ Among Cancer Patients

by Anuja Vaidya

The cancer patient journey is fraught with challenges — physical, financial, and emotional. Managing the emotional toll of cancer care is especially hard as, more often than not, it is not immediately clear if therapy has worked and...

Virtual Reality Helps Alleviate Pain Among Burn Injury Patients

by Anuja Vaidya

Virtual reality (VR) technologies are effective in distracting burn injury patients from pain, according to recent research published in PLOS Digital Health. United States burn centers commonly rely...

Enhancing Patient Access, Experience at Virtual Care’s Front Door

by Anuja Vaidya

Virtual care has evolved rapidly since the onset of the COVID-19 pandemic. From telehealth visits to remote patient monitoring to hospital-at-home, various virtual care modalities have become ingrained in the healthcare delivery system....

Teledoc Health Expands Weight, Prediabetes Provider-Based Care

by Mark Melchionna

Teladoc Health announced its new effort to expand provider-based care through the addition of tools for weight management and diabetes prevention, encompassing medication optimization, activity...

FL Health System to Launch Virtual Sitting, Nursing Capabilities

by Mark Melchionna

Orlando Health is deploying a platform known as ThinkAndor to begin virtual sitting and virtual nursing resources to enhance virtual inpatient experiences. Created by Andor Health, ThinkAndor is a...

Collab Aims to Evaluate Education Potential of Medical VR

by Mark Melchionna

Brigham and Women's Hospital is collaborating with Japan-based Jolly Good to evaluate the educational effects of its medical virtual reality (VR) solution as it explores an entry into the US...

Cardiologists, Experienced Providers Show Concern Over Telehealth

by Mark Melchionna

While investigating provider opinions of telehealth caring for predominantly rural populations, a recent study conducted at Med Center Health found that cardiologists showed more concern than their...

Establishing Strong Provider-Patient Relationships Through a Screen

by Anuja Vaidya

Telehealth offers a myriad of benefits to patients and providers alike but establishing strong relationships through a screen may prove to be a challenge as virtual care use grows. A survey released earlier this year shows that 51 percent...

55% of Telehealth Providers Frustrated With Overblown Patient Expectations

by Anuja Vaidya

More than half of providers (55 percent) said that managing unrealistic patient expectations for their virtual visit is a top frustration of providing telehealth services, according to a new...

1 in 5 Patients Find Wearables Hard to Use

by Anuja Vaidya

Though a vast majority of healthcare consumers (86 percent) said that wearable devices improved their health and quality of life, 20 percent said that their device is hard to use, according to a new...

As Telehealth Use Increased, Physicians’ Webside Manner Evolved

by Anuja Vaidya

At the core of healthcare delivery is the provider-patient relationship. As telehealth grew in popularity over the past 18 months, providers had to establish and maintain this relationship virtually. Thus, physicians have had to adapt and...

Why Asynchronous Telehealth Has Been a Boon for Patients, Providers 

by Anuja Vaidya

Necessity is the mother of invention. In the case of telehealth, it is also the mother of adoption. The COVID-19 pandemic drove care into the virtual arena with both providers and patients quickly getting on board. But now that telehealth...

Higher Costs Prompt Patients to Switch From Telehealth to In-Person Care

by Anuja Vaidya

Patients who preferred telehealth visits were more sensitive to out-of-pocket cost than those who preferred in-person visits, according to a new study by the RAND Corporation, a nonprofit research...

Using Telehealth for Pre-Anesthesia Evaluations for Cancer Patients

by Victoria Bailey

Using telehealth to conduct pre-anesthesia evaluations for cancer patients reduced travel and saved time and money while having no impact on cancellation rates, according to a retrospective study out...

Staffing, Funds Key for Tech to Boost Patient Experience

by Emily Sokol, MPH

Healthcare is increasingly digitizing as calls for contactless registration and virtual care visits become the norm. But the latest technology is not the sole driver of better patient experience,...

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